Outlook Desktop App

If you have been delegated access to a shared mailbox account, use the following steps to open the secondary mailbox in your current netid@arizona.edu Outlook session.

  1. Open Outlook
  2. Choose the File tab in the ribbon
  3. Click the Account Settings menu, then select the Account Settings... option from the list
  4. Select the Email tab (if it is not already selected)
  5. Make sure your netid@arizona.edu account is highlighted, if there is more than one email account listed
  6. Click the Change... button
  7. Click the More Settings button in the bottom left corner
  8. Select the Advanced tab and click the Add button
  9. Type the shared email address for your account in the box (Example: MySharedEmail@email.arizona.edu)
  10. Click OK, then OK again
  11. Close the window with the X in the top right corner

NOTE: In some rare cases, the email address you enter is rejected and the account is not recognized. If that is the case, please submit a ticket so we can confirm the email account details for you and verify your access is in place.

New Outlook Desktop Preview App

These are the steps to add a shared mailbox to the new Outlook preview app. Please be aware that Microsoft has not moved to this app yet, so functionality may be limited.

  1. Open Outlook preview app
  2. If you don't see the mailbox/account view, click the three dashes to show your NetID account:
  3. Right-click your primary NetID email account
  4. Click Add shared folder or mailbox option
  5. In the pop-up box, type in the name of the email account to search the mail directory
  6. Select the shared mailbox and click the Add button
  7. The added shared mailbox will show up in your NetID account under the Shared with me expandable menu item that looks like this: 

Microsoft reference document: https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd